These terms apply to every private transfer and day trip booked through airportsplittransfer.com, by email, by phone or on WhatsApp. By sending a booking request you accept these terms.
1. About us
Airport Split Transfer / Taxi De Niro Split
Put Vele Meje 12, 21212 Kaštel Sućurac, Croatia
OIB: 76407755281
Email: info@airportsplittransfer.com
Phone / WhatsApp: +385 91 785 6056
We provide private passenger transport with a driver in Croatia: airport transfers, point-to-point transfers and private day trips.
2. Booking and confirmation
- Submitting the booking form sends us a booking request. The booking is confirmed once we send you a confirmation by email with your pickup details.
- Please check that your name, phone number, email, addresses, date, time and flight number are correct. We plan the transfer on the details you give us.
- For airport pickups, please add your flight number so we can follow your actual landing time.
- No account and no deposit are needed to book.
3. Prices and payment
- Prices are fixed per vehicle, not per person, and are shown before you book. They include the driver, fuel, road tolls, meet and greet at arrivals, and child seats on request.
- A return transfer booked together with the outbound transfer includes an automatic 5% discount on the total price.
- Extra stops, route changes requested on the day, or waiting beyond what is included may be charged extra. We will always tell you the amount first.
- Day trips have a fixed price for the whole day. National park entrance tickets, boat trips, food and drinks are not included.
- Unless a different payment method has been agreed in advance, payment is made to the driver on the day of the transfer.
4. Waiting time and flight delays
- Airport pickups: we track your flight and adjust the pickup to your actual landing time. Flight delays are not charged extra when your flight number was provided. Your driver waits for you in the arrivals hall, and the first 60 minutes after your actual landing time are free of charge.
- Pickups from an address (hotel, apartment, port): the driver waits up to 15 minutes after the booked time free of charge.
- If your flight is cancelled or rebooked, let us know as soon as possible and we will move your transfer to the new time where possible, at no extra cost.
5. Changes and cancellations by you
- Cancellation is always free of charge. You can cancel your booking at any time before pickup by email, phone or WhatsApp, with no cancellation fee.
- Changes to the date, time, addresses or vehicle are also free of charge, subject to availability. Please let us know as early as possible, especially on the day of travel.
- No-show: if you do not arrive at the pickup point and cannot be reached by phone or WhatsApp after the waiting time, the driver may leave and the booking is closed. If your plans change, please cancel instead so the driver is not sent out.
6. Changes and cancellations by us
If we cannot carry out a confirmed transfer, for example because of a vehicle breakdown, we will arrange an equivalent vehicle at no extra cost. If that is not possible, we will cancel the booking and refund in full anything you have paid in advance.
7. Refunds
- If you paid in advance, you receive a full refund whenever you cancel, and also if we cancel the booking.
- Refunds are made to the original payment method within 14 days.
8. Passengers, luggage and children
- Please book the correct number of passengers and suitcases. Vehicle capacity: Škoda Superb 1–4 passengers, Mercedes-Benz V-Class 1–7 passengers, Renault Trafic 1–8 passengers.
- Let us know in advance about oversized items such as bicycles, surfboards, golf bags or wheelchairs. If the luggage does not fit the booked vehicle, a larger vehicle may be needed at the matching price.
- Child seats are free of charge and must be requested when booking. Children must travel in a suitable child seat as required by Croatian law.
- Seat belts must be worn. Smoking, including e-cigarettes, is not allowed in our vehicles.
- The driver may refuse to carry passengers whose behaviour puts the safety of the journey at risk. Cleaning costs for serious soiling of the vehicle may be charged.
9. Day trips
- Day trips are private round trips: your driver takes you to the destination, waits, and brings you back the same day.
- The suggested itinerary is flexible and agreed with your driver. Park opening times, closures and ticket rules are set by the national parks, not by us.
10. Liability
- Our vehicles are licensed for passenger transport and insured as required by Croatian law.
- We plan every transfer with enough time, but we are not responsible for delays caused by traffic, weather, road closures, border or police checks, accidents involving third parties, or other events outside our control.
- For departures, please choose a pickup time that leaves enough margin for your flight or ferry. We are not liable for a missed flight, ferry or connection caused by circumstances outside our control or by a pickup time chosen with too little margin.
- Where we are liable, our liability is limited to the price of the booked service, except for death or personal injury, or damage caused intentionally or through gross negligence, where the law does not allow liability to be limited.
- Please take your belongings with you. We keep items found in our vehicles and will help you get them back, but we are not responsible for valuables left in the vehicle.
11. Complaints and applicable law
- If something was not right, please tell us as soon as possible at info@airportsplittransfer.com. We reply to complaints within 15 days.
- These terms are governed by Croatian law. This does not affect the rights you have as a consumer under the mandatory law of the country where you live.
- Passenger transport booked for a specific date is not covered by the 14-day right of withdrawal for distance contracts. Our free cancellation policy in section 5 applies instead.
12. Personal data
How we use your personal data is explained in our Privacy Policy.